TERMS AND CONDITIONS

Terms and Conditions for Fabric Hens may change at any time without notice.

FABRIC

Fabric Bases and Prices. Sold by half meter (19.5″) in CAD:

  • Cotton/Lycra Jersey, 95% Cotton 5% Spandex (4 way stretch) – 240gsm
  • French Terry Cotton/Lycra, 95% Cotton 5% Spandex (4 way stretch) – 260gsm
  • Bamboo/Lycra Jersey, 95% Bamboo 5% Spandex (4 way stretch) – 220gsm
  • Swim Fabric UV 50+, 86% Poly 14% Spandex (4 way stretch) – 220gsm
  • Board Short, 100% Polyester (no stretch) – 100gsm
  • Scuba, 95% Polyester 5% Spandex (2 way stretch) – 300 gsm
  • Double Brushed Polyester, 95% Polyester 5% Spandex (4 way stretch) – 200 gsm
  • Cotton Woven, 100% Cotton (no stretch) – 115gsm

PANELS (Available on Cotton Lycra Jersey and French Terry, graphic size will vary):

  • Kid Panels 18″ x 19.5″ (previous panel size 18″ x 18″)
  • Teen/Romper Panels 18″ x 39″
  • Adult Panels 28″ x 35″

PRE ORDERS

Custom printed fabric has a turnaround time frame of 5-8 weeks from the date of the round closing to ship to us, please allow 1-2 weeks for cutting and shipping of orders once we receive the fabric. If there is an unforeseen delay with printing (flaws/holidays/misprints) or shipping we will contact you to inform you of the delay.

RETAIL STOCKING

Once all of the pre orders have been shipped we will do an up to date inventory of what is on hand and post on the Facebook page when we will have retail go live. Retail will be processed and shipped with in 2-3 days of payment. If for any reason it will take more time, we will contact you to inform you of the delay.

See SHIPPING for information regarding shipping your order.

WASHING YOUR FABRIC

Upon receiving your fabric, please check for any flaws that we may have missed in the cutting process. As replacement/refunds will not be sent out on any washed fabrics that have faded/bled/shrunk.  There are too many variables that play a role in these issues such as: water temp, water, detergent, wash cycle routine, dryer.

We recommend that you wash on cold with like colours, using a colour catcher on your first wash, then hang dry or low temp in drier. No bleach or fabric softener.

FLAWS

We use the nickel rule, anything larger than a nickel will be put into the seconds bin, anything under is considered ok. 

Marks/Streaks/Holes within 5″ of each salvage can be normal with knits and are not considered a flaw.

If you receive a cut that has a larger flaw at one end, please measure your fabric. Often we will add extra to account for it, and leave the flaw on the cut.

RETURNS/REFUNDS

When your order arrives, check it out to make sure its correct.  If not let us know, as we do offer a 7 day return policy on new, unused, unwashed material. The buyer is responsible for covering cost of shipping back, unless we have made an error on the order.  Any materials that have been washed/used are nonrefundable.

Once the fabric is determined to be in new, uncut condition you may exchange it for something different (Customer must pay actual shipping charges on any exchanges) or request a refund (minus the original shipping fee and 10% restocking fee).

Please note, colors show differently on all computers, it is the customers choice to order the fabric, and we will not be held responsible for the shade being different than you expected. If you are unsure about colours, please feel free to ask us to match something up for you and send a picture. We are always happy to help!

When processing your order if you make a mistake (ie. paying shipping twice), we will happily refund you, minus fees taken from payment method (PayPal/Credit card).

CONTACT US

For any queries, issues or concerns, please contact us via the contact us page, email fabrichens@gmail.com or message our Facebook page.

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